Privacy Policy

We may collect the following categories of information when you use iCollab:

• Name and email address
• Phone number and WhatsApp contact details
• Company information (for Training Providers)
• Participant information (for training session registrations)
• Payment-related information (processed via third-party providers such as Stripe)
• Uploaded documents (for identity verification or training-related purposes)
• Profile information such as qualifications, specialisations, and experience (for Trainers)
• Google Calendar data (only when you explicitly connect your Google account)
• Usage data and interaction logs within the platform

We use the information we collect to:

• Provide and operate the iCollab platform
• Facilitate collaboration between Training Providers and Trainers
• Manage training sessions, registrations, and attendance
• Process payments and issue receipts or invoices
• Sync calendar events when you authorise Google Calendar integration
• Communicate with users via email or WhatsApp notifications
• Verify user identity and credentials
• Improve platform features, performance, and user experience
• Comply with legal obligations

We do not sell your personal data to third parties. We may share information in the following circumstances:

• With payment providers (e.g. Stripe) to process transactions
• With service providers for hosting, email delivery, and analytics
• With legal authorities if required by applicable law or regulation
• Between Trainers and Training Providers as part of the collaboration process on the platform

All third-party service providers are required to handle your data securely and in accordance with their own privacy policies.

We take reasonable technical and organisational measures to protect your information, including:

• Secure authentication systems via Supabase
• Encrypted data transmission using HTTPS/TLS
• Role-based access control measures
• Row-level security on our database

While we strive to use industry-standard security practices, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal data for as long as necessary to:

• Provide and operate platform services
• Comply with applicable legal obligations
• Resolve disputes and enforce our agreements

You may request deletion of your account and associated data by contacting us at danielchin@icollab.my.

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal requirements)
• Withdraw consent for optional data processing at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at danielchin@icollab.my.

We may use cookies and similar tracking technologies to improve user experience, maintain session state, and analyse platform usage. These may include:

• Session cookies required for authentication
• Preference cookies to remember your settings
• Analytics data to understand how the platform is used

You may configure your browser to reject cookies, though this may affect platform functionality.

Our platform integrates with third-party services. Each has its own privacy policy:

• Stripe — payment processing (stripe.com/privacy)
• Google — Google Calendar integration for session scheduling (policies.google.com/privacy)
• Supabase — database and authentication infrastructure (supabase.com/privacy)

When you connect Google Calendar to iCollab:

• We access only the Google Calendar scopes necessary to create, update, and delete calendar events you create through iCollab
• We do not read, store, or share your existing Google Calendar events
• Your Google tokens are stored securely and used only to perform calendar operations you initiate
• You may revoke access at any time via your Google Account settings or from within iCollab

iCollab's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

For any privacy-related questions, concerns, or requests, please contact us: